Terms of service

TERMS OF SERVICE

Last updated: 10 September 2026

  1. ABOUT US

Comfytic is a trading name of SILKYSELL LTD, a private limited company registered in England and Wales.

  • Company number: 16792786

  • Registered office: 31 St. Pauls Avenue, Harrow, United Kingdom, HA3 9PR

  • Email: info@comfytic.com

  • Telephone: 020 3051 5377

  • Website: www.comfytic.com

Comfytic operates as an online retailer. Our registered office is not a showroom, collection point or returns address.

These Terms of Service apply to your use of our website and purchases made through it.

“Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.

  1. USING OUR WEBSITE

You may use our website only for lawful purposes.

You must not:

  • Misuse the website or attempt to gain unauthorised access.

  • Introduce viruses, malicious code or other harmful technology.

  • Interfere with the website’s operation or security.

  • Use our content in a way that infringes another person’s rights.

  • Submit false, fraudulent or misleading information.

  • Use the website for unlawful, fraudulent or abusive activity.

You must be at least 18 years old and legally capable of entering into a binding contract to place an order.

  1. PRODUCT INFORMATION

We take reasonable care to present product descriptions, dimensions, specifications, colours and images accurately.

Screen settings, lighting and natural material variations may affect how colours and finishes appear. Images are provided for illustration, and minor differences may occur where they do not materially change the product.

Please check product dimensions, access routes, available space, power requirements and assembly requirements before ordering.

If we discover a material error in a product description, specification, price or image, we may correct it. We will contact you if the error affects an order you have placed.

  1. ORDERS AND CONTRACT FORMATION

Placing an order is an offer to purchase products from us.

An automated order acknowledgement confirms that we have received your order. It does not necessarily mean that we have accepted it.

Because some products are supplied and dispatched by approved suppliers, we may need to confirm stock, pricing and delivery availability before accepting an order.

A contract is formed when we send you an order acceptance or dispatch confirmation, or when we dispatch the goods, whichever happens first.

Before accepting an order, we may refuse or cancel it because of:

  • Unavailable stock.

  • Delivery restrictions.

  • An obvious pricing or description error.

  • Suspected fraud or unauthorised payment.

  • Incorrect or incomplete customer information.

  • Circumstances preventing us or our supplier from fulfilling the order.

If we cannot accept an order and payment has already been taken, we will refund the payment to the original payment method.

  1. PRICES AND PAYMENT

All prices are displayed in pounds sterling.

SILKYSELL LTD is not currently registered for VAT. VAT is therefore not charged separately, and we cannot provide a VAT invoice.

Delivery charges and the total amount payable will be displayed before you complete checkout.

Payment is processed using the payment methods available at checkout. Payment may be authorised or taken when your order is placed.

You confirm that the payment details you provide are accurate and that you are authorised to use the selected payment method.

  1. DELIVERY AREA

We currently deliver only to eligible mainland Great Britain addresses, subject to product and postcode restrictions.

Standard delivery is not currently available to:

  • Northern Ireland.

  • The Scottish Highlands and Islands.

  • The Channel Islands.

  • The Isle of Man.

Additional postcode or product restrictions may apply. Please contact us before ordering if you are unsure whether delivery is available to your address.

  1. DELIVERY

Delivery times, charges and service levels vary according to the product, supplier, stock availability, postcode and delivery method.

The applicable information will be shown on the product page, during checkout or in our order communications.

Unless we agree a different period with you, we will deliver the goods within 30 days after the contract is formed.

Products may be dispatched directly by approved suppliers. Items from different suppliers or warehouses may arrive separately.

Large furniture may require a specialist delivery service. Room-of-choice delivery, assembly and installation are not included unless expressly stated or purchased separately.

Please tell us about stairs, restricted access, narrow entrances, parking restrictions or other access issues before dispatch.

For further information, please read our Shipping Policy:

https://www.comfytic.com/pages/shipping-policy

  1. DELIVERY RISK AND OWNERSHIP

We remain responsible for the goods until you, or a person nominated by you, takes physical possession of them.

An exception may apply if you independently arrange a carrier that we did not offer.

Ownership of the goods passes to you after we have received payment in full and the goods have been delivered.

Accepting a delivery does not remove your statutory rights if the goods are damaged, faulty or not as described.

  1. CANCELLATION AND RETURNS

Consumers purchasing online normally have a statutory right to cancel an order without giving a reason.

You must normally tell us that you wish to cancel within 14 days beginning on the day after you receive the goods. You then normally have a further 14 days to return them.

Exceptions may apply, including to goods made to your specifications or clearly personalised.

Comfytic also provides a 30-day return period, subject to the conditions in our Return and Refund Policy.

For the complete returns process, applicable return costs, exceptions and refund times, please read:

https://www.comfytic.com/pages/refund-policy

Nothing in these terms reduces your statutory consumer rights.

  1. DAMAGED, FAULTY OR INCORRECT GOODS

Goods supplied by us must be of satisfactory quality, fit for purpose and as described.

Please inspect your order as soon as reasonably possible after delivery. Contact us promptly if a product:

  • Arrives damaged.

  • Is faulty.

  • Has missing components.

  • Is not the product you ordered.

  • Is materially different from its description.

Depending on the circumstances and your legal rights, remedies may include a repair, replacement, missing component, price reduction or refund.

We may ask for photographs, videos or other reasonable information to help investigate the issue. This does not remove your statutory rights.

  1. WARRANTIES AND GUARANTEES

Any manufacturer or supplier warranty stated on a product page is additional to your statutory rights.

Warranty periods, coverage and exclusions may vary by product. A warranty does not replace or restrict any legal rights you have concerning faulty goods.

Contact Comfytic first if you require after-sales or warranty assistance.

  1. PROMOTIONS AND DISCOUNT CODES

Promotions and discount codes may be subject to:

  • Start and expiry dates.

  • Minimum-spend requirements.

  • Product or customer eligibility.

  • Usage limits.

  • Other conditions displayed with the promotion.

Only one discount may be used per order unless we expressly state otherwise.

We may withdraw or correct a promotion where there is an error, misuse or fraud. This will not affect contracts already validly formed unless the law permits otherwise.

  1. REVIEWS AND USER CONTENT

If you submit a review, photograph, video or other content, you confirm that:

  • The content is accurate and lawful.

  • You own it or have permission to submit it.

  • It does not infringe another person’s rights.

  • Any incentive or benefit connected with the review has been disclosed.

You grant SILKYSELL LTD a non-exclusive, worldwide and royalty-free licence to display, reproduce and adapt the content for operating and promoting Comfytic.

We may moderate or remove content that is unlawful, misleading, fraudulent, abusive or otherwise inappropriate. Where required, incentivised reviews will be identified.

  1. INTELLECTUAL PROPERTY

The Comfytic website, branding, layout, original text and other original materials are owned by or licensed to SILKYSELL LTD and are protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, sell or commercially exploit protected content without permission from the relevant rights holder.

Product photographs, manuals, specifications and brand materials may belong to our suppliers, manufacturers or other licensors.

  1. SHOPIFY AND THIRD-PARTY SERVICES

Shopify hosts our online store and checkout. Other service providers support payments, communications, reviews, analytics, customer service and delivery.

Purchases made from Comfytic are contracts with SILKYSELL LTD, not Shopify.

External links may be provided for convenience. Third-party websites and services are governed by their own terms and privacy practices.

  1. PRIVACY AND COOKIES

Our Privacy Policy explains how we collect and use personal information:

https://www.comfytic.com/pages/privacy-policy

Our Cookie Policy explains how cookies and similar technologies are used:

https://www.comfytic.com/pages/cookie-policy

  1. OUR RESPONSIBILITY

We do not exclude or limit liability where doing so would be unlawful. This includes liability for:

  • Death or personal injury caused by negligence.

  • Fraud or fraudulent misrepresentation.

  • Breach of statutory consumer rights.

  • Defective products where liability cannot legally be excluded.

We are not responsible for losses that were not reasonably foreseeable when the contract was made.

If you are a consumer, we supply products for private use. We are not responsible for business losses, including loss of profit, revenue, contracts, opportunity or business interruption.

Nothing in these terms limits rights or remedies that cannot legally be limited.

  1. EVENTS OUTSIDE OUR REASONABLE CONTROL

We are not responsible for delays caused by events outside our reasonable control.

If such an event occurs, we will take reasonable steps to reduce its effect, keep you informed and perform our obligations as soon as reasonably possible.

If a material delay gives you a legal right to cancel, we will honour that right.

  1. BUSINESS CUSTOMERS

If you purchase wholly or mainly for trade, business, craft or professional purposes, statutory consumer cancellation rights may not apply.

Please contact us before placing a large, project-based or installation order so that any additional commercial terms can be agreed in writing.

  1. COMPLAINTS

If you have a complaint, email info@comfytic.com with:

  • Your name.

  • Your order number, where relevant.

  • A clear description of the issue.

  • Supporting photographs or documents, where appropriate.

We will review your complaint and aim to provide a fair response.

  1. CHANGES TO THESE TERMS

We may update these terms for future website use and future orders.

The version applying to an accepted order will normally be the version available when the order was placed, unless a change is required by law or agreed with you.

  1. SEVERABILITY

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

  1. GOVERNING LAW AND COURTS

These terms and contracts are governed by the laws of England and Wales.

If you are a consumer living in another part of the United Kingdom, any mandatory consumer protections available where you live will continue to apply, and you may bring legal proceedings in your local courts where applicable.

  1. CONTACT INFORMATION

Comfytic is a trading name of SILKYSELL LTD, a private limited company registered in England and Wales.

  • Company number: 16792786

  • Registered office: 31 St. Pauls Avenue, Harrow, United Kingdom, HA3 9PR

  • Email: info@comfytic.com

  • Telephone: 020 3051 5377

  • Website: www.comfytic.com

The registered office is provided for legal correspondence. It is not a showroom, collection point or returns address.