Frequently Asked Questions

Where does Comfytic deliver?

We currently offer standard delivery to eligible mainland Great Britain addresses. Standard delivery is not currently available to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands or the Isle of Man. Some products and postcodes may have further restrictions.

How long does delivery take?

Delivery estimates vary by product, supplier, stock availability and postcode. Check the relevant product page and your order communications. Unless we agree otherwise, goods will be delivered within 30 days after the contract is formed.

Will I receive tracking information?

We provide tracking or delivery-contact information when it is available. Large furniture may be delivered by a specialist carrier that contacts you directly.

Could my order arrive in separate deliveries?

Yes. Items may be dispatched directly from different supplier warehouses, so a multi-item order can arrive in more than one delivery.

Is assembly or installation included?

Not unless the product page or order confirmation expressly says so. Some products require self-assembly. Room-of-choice delivery, assembly or installation may be available for selected products at an additional cost.

Can I change or cancel an order?

Contact us as soon as possible. We will try to stop or amend fulfilment, although this may not be possible after dispatch. Your statutory cancellation rights are explained in our Refund Policy.

What if I change my mind?

Consumers buying online normally have 14 days after receiving goods to tell us they wish to cancel, followed by another 14 days to return them. Return costs and exceptions are explained in our Refund Policy.

What if an item is damaged, faulty or incorrect?

Email info@comfytic.com promptly with your order number and clear photographs or video where appropriate. Accepting delivery does not remove your legal rights.

Do products include a warranty?

Warranty length and coverage vary by product and manufacturer. Where confirmed, the product page will state the applicable manufacturer warranty. A warranty is additional to, and does not replace, your statutory consumer rights.

Can I return an item to the registered office?

No. The registered office is not a returns warehouse. Contact us before sending anything back so that we can provide the correct return address or collection instructions.

Is Comfytic VAT registered?

No. SILKYSELL LTD is not currently VAT registered, so VAT is not charged separately and we cannot issue a VAT invoice. The product price and any delivery charge shown at checkout form the total payable amount.

Can businesses order from Comfytic?

Yes, subject to product and delivery availability. Contact us before placing a large or multi-item business order so that we can confirm stock, delivery access and any installation requirements.