Shipping policy

SHIPPING POLICY

Last updated: 10 September 2026

This Shipping Policy explains the delivery arrangements for products purchased from Comfytic.

Comfytic is a trading name of SILKYSELL LTD, a private limited company registered in England and Wales under company number 16792786.

DELIVERY AREA

We currently offer standard delivery to eligible mainland Great Britain addresses.

Standard delivery is not currently available to:

  • Northern Ireland.

  • The Scottish Highlands and Islands.

  • The Channel Islands.

  • The Isle of Man.

Certain products, services or postcodes may have additional delivery restrictions. Please contact us before ordering if you are unsure whether delivery is available to your address.

DELIVERY CHARGES

The applicable delivery charge, or the method used to calculate it, will be displayed before you complete your order.

Delivery charges can vary according to:

  • The product ordered.

  • The delivery postcode.

  • The size and weight of the order.

  • Access requirements.

  • The supplier or warehouse.

  • The delivery service selected.

A promotional free-delivery offer applies only when all conditions displayed with that offer are met.

STOCK CONFIRMATION AND ORDER ACCEPTANCE

After receiving your order, we may need to confirm stock and delivery availability with the relevant supplier.

An automated order acknowledgement confirms that we have received your order. It does not necessarily mean that the order has been accepted.

If we cannot accept or fulfil your order, we will notify you and refund any payment already taken to the original payment method.

DELIVERY TIMES

Delivery times vary according to:

  • The product.

  • The supplier.

  • Stock availability.

  • The delivery postcode.

  • The selected delivery service.

  • Whether specialist delivery is required.

The relevant delivery estimate will be displayed on the product page or provided in your order communications.

Delivery estimates are not guaranteed appointments unless we expressly agree otherwise.

Unless a different delivery period has been agreed with you, we will deliver the goods within 30 days after the contract is formed.

DIRECT DELIVERY FROM SUPPLIERS

Some products may be dispatched directly from our approved suppliers or fulfilment partners.

To fulfil your order, we may provide the relevant supplier or delivery company with the information reasonably required for delivery, including your name, delivery address, telephone number, email address and order details.

Comfytic remains your retailer and your point of contact concerning the order.

SPLIT DELIVERIES

Orders containing products from different suppliers or warehouse locations may arrive in separate deliveries.

You may therefore receive more than one dispatch confirmation, tracking reference, delivery date or carrier communication for the same order.

LARGE FURNITURE AND SPECIALIST DELIVERY

Desks, chairs and other large or heavy products may require a specialist delivery service.

Depending on the product and selected service, delivery may be made to:

  • The kerbside.

  • The building entrance.

  • A reception area.

  • A hallway.

  • The ground floor.

Room-of-choice delivery, assembly and installation are not included unless expressly stated on the product page, confirmed in writing or purchased separately.

Before dispatch, please tell us about any:

  • Stairs or lifts.

  • Restricted or narrow entrances.

  • Limited parking or loading access.

  • Access restrictions or delivery time restrictions.

  • Other circumstances that could affect delivery.

You are responsible for checking that the product’s dimensions are suitable for the intended access route and final location.

TRACKING AND DELIVERY COMMUNICATIONS

We will provide tracking or delivery-contact information when it is available.

A supplier or specialist carrier may contact you directly to arrange a delivery appointment or provide a delivery window.

Please ensure that the telephone number, email address and delivery address supplied with your order are complete and accurate.

DELIVERY APPOINTMENTS

Where a delivery appointment is arranged, please ensure that an adult is available at the address to receive the order.

Delivery dates and time windows supplied by carriers are estimates unless expressly confirmed as guaranteed.

Please contact us promptly if you cannot attend an agreed delivery appointment.

FAILED DELIVERY

If delivery fails because:

  • Nobody is available at an agreed appointment.

  • The delivery address is incorrect or incomplete.

  • Necessary access information was not provided.

  • The carrier cannot safely access the property.

Reasonable redelivery, collection or storage charges may apply.

We will explain any applicable charge before arranging another delivery through us.

ADDRESS CHANGES

Contact us immediately if you need to change your delivery address.

We cannot guarantee that an address can be changed after order processing or dispatch has begun.

For security reasons, we may require additional verification before accepting an address change.

Please do not request an address change directly from the supplier or carrier unless Comfytic has authorised you to do so.

DELIVERY DELAYS

We will take reasonable steps to keep you informed of a significant delay notified to us.

We are not responsible for a delay caused by an event outside our reasonable control. However, this does not remove any legal right you may have to cancel because of a material delay or failure to deliver within an agreed time.

If we cannot fulfil the order within the required or agreed period, we will contact you and explain the available options.

RISK AND RESPONSIBILITY

We remain responsible for the goods until you, or a person nominated by you, takes physical possession of them.

An exception may apply if you independently arrange a carrier that we did not offer.

Leaving goods in a safe place or with a neighbour will only transfer possession where this has been authorised by you or otherwise agreed.

DAMAGED, FAULTY OR INCORRECT DELIVERIES

Please inspect your order as soon as reasonably possible after delivery.

If a product is visibly damaged, faulty, incomplete or incorrect, contact us promptly at info@comfytic.com.

Please provide:

  • Your name and order number.

  • A description of the problem.

  • Photographs of the product.

  • Photographs of the external and internal packaging where relevant.

  • Photographs of the delivery label where relevant.

Prompt reporting helps us investigate the issue with the supplier or carrier. However, a delay in reporting does not remove your statutory consumer rights.

Do not dispose of the product or packaging until we have provided instructions.

Accepting or signing for a delivery does not remove your statutory rights.

CANCELLATIONS AND RETURNS

For information about cancelling an order, returning a product, change-of-mind return costs, faulty goods and refunds, please read our Return and Refund Policy:

https://www.comfytic.com/pages/refund-policy

CONTACT US

For questions about delivery, contact:

Comfytic
Trading name of SILKYSELL LTD
Company number: 16792786
Email: info@comfytic.com
Telephone: 020 3051 5377
Website: www.comfytic.com

Registered office: 31 St. Pauls Avenue, Harrow, United Kingdom, HA3 9PR

Our registered office is not a showroom, collection point or returns address. Please contact us before returning any goods.