Refund Policy

Last updated: 10 September 2026

This policy applies to purchases from Comfytic by consumers. It does not limit your statutory rights.

Your Right to Cancel an Online Order

If you are a consumer, you normally have the right to cancel an online purchase without giving a reason. The cancellation period ends 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods. If one order is delivered in separate lots, the period normally ends 14 days after receipt of the final lot.

To cancel, send a clear statement to info@comfytic.com before the cancellation period expires. You may use the model cancellation form below, but it is not compulsory.

Returning Change-of-Mind Goods

After telling us that you wish to cancel, you must return the goods without undue delay and no later than 14 days after your cancellation notice. Contact us first for the correct warehouse address or collection instructions. Do not return goods to our registered office.

You are normally responsible for the direct cost of returning change-of-mind goods. Many desks, chairs and furniture items cannot be returned by ordinary post. Where applicable, the product page or a written pre-order quotation should provide or estimate the direct return-collection cost. Contact us before ordering if you require this information for a particular product or postcode.

You may examine goods as you would in a shop. You are responsible for any reduction in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. Please keep the packaging until you are satisfied with the product and package any return securely.

Exceptions to Change-of-Mind Cancellation

The right to cancel may not apply to goods made to your specifications or clearly personalised. Where this exception applies, we will make it clear before purchase. This exception never removes your rights if goods are faulty, damaged, misdescribed or otherwise do not conform to the contract.

Faulty, Damaged, Misdescribed or Incorrect Goods

Please inspect goods as soon as reasonably possible and contact us promptly with your order number and suitable photographs or video. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Depending on the circumstances and timing, you may be entitled to reject the goods, receive a repair or replacement, obtain a price reduction or receive a refund.

For a valid fault or fulfilment error, Comfytic will cover reasonable return or collection costs. A manufacturer's warranty is additional to, and does not replace, your statutory rights.

Sale Items

Sale and discounted items have the same statutory rights as full-price items. A genuine fault that was clearly disclosed before purchase is treated differently from an undisclosed fault.

Refund Timing and Method

For a valid consumer cancellation, we will refund payments due to you, including the cost of our least expensive standard outbound delivery option where required by law. We may withhold the refund until we receive the goods or acceptable evidence that you sent them back. We will make the refund within 14 days after that point, using the original payment method unless agreed otherwise.

We do not charge a refund administration fee. Your bank or payment provider may take additional time to display the credit.

Exchanges

Contact us if you would prefer a replacement. Availability must be confirmed. In some cases the simplest process is to return the original item and place a new order.