Shipping Policy

Last updated: 10 September 2026

Delivery Area

We currently offer standard delivery to eligible mainland Great Britain addresses. Standard delivery is not currently available to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands or the Isle of Man. Certain products or postcodes may have further restrictions. Contact us before ordering if you are unsure.

Delivery Charges

The applicable delivery charge, or the method used to calculate it, will be shown before you complete your order. Charges can vary by product, postcode, access requirements and delivery service. A promotional free-delivery offer applies only when its displayed conditions are met.

Stock Confirmation and Order Acceptance

After receiving your order, we may confirm stock and delivery availability with the relevant supplier. An automated order acknowledgement confirms receipt but does not necessarily constitute acceptance. If we cannot accept or fulfil an order, we will notify you and refund any payment taken.

Delivery Times

Delivery timing varies by product, supplier, stock availability, postcode and service type. The relevant estimate will be shown on the product page or provided in your order communications. Estimates are not guaranteed delivery appointments unless we expressly agree otherwise. Unless a different period is agreed, we will deliver within 30 days after the contract is formed.

Direct and Split Deliveries

Products may be dispatched directly from approved supplier warehouses. Orders containing items from different locations may arrive separately.

Large Furniture

Large items may use specialist carriers. Delivery may be to the kerbside, building entrance, reception, hallway or ground floor depending on the product and service. Room-of-choice delivery, assembly and installation are not included unless expressly stated or purchased separately.

Before dispatch, tell us about stairs, restricted access, narrow entrances, parking restrictions or other issues that could affect delivery. Make sure the product dimensions are suitable for the intended route and space.

Tracking and Delivery Contact

We provide tracking or delivery-contact information when available. A specialist carrier may contact you directly to arrange an appointment or delivery window. Please ensure the telephone number and email address supplied with your order are accurate.

Failed Delivery and Address Changes

Contact us immediately if an address needs changing. We cannot guarantee changes after fulfilment begins. If delivery fails because nobody is available at an agreed appointment or because necessary access information was not provided, reasonable redelivery or storage charges may apply. We will explain any applicable charge before arranging the next delivery.

Risk and Damage

We remain responsible for the goods until you, or a person you nominate, takes physical possession, except where you independently arrange a carrier that we did not offer. Please photograph visible damage and contact us promptly. Accepting delivery does not remove your statutory rights.