Refund policy

RETURN AND REFUND POLICY

Last updated: 10 September 2026

Comfytic is the trading name of SILKYSELL LTD, a company registered in England and Wales under company number 16792786.

30-day return policy

We offer a 30-day return period. This means you must contact us within 30 days of receiving your order if you wish to request a return.

To start a return, email info@comfytic.com with:

Your name and order number
The product you wish to return
The reason for the return
Photographs where the product is damaged, faulty or incorrect

Please wait for our return instructions before sending or arranging the return of any product.

Do not return products to our registered office. Our registered office is not a returns warehouse. Because some products are dispatched directly by our suppliers, the correct return address may vary by product.

Items returned without prior authorisation or sent to the wrong address may be refused or delayed.

Your legal right to cancel

If you are a consumer purchasing online, you normally have the legal right to cancel your order without giving a reason.

You must tell us that you wish to cancel within 14 days beginning on the day after you receive the goods. After notifying us, you normally have a further 14 days to return them.

You may inspect a product as you would in a physical shop. We may make a reasonable deduction from your refund if the product’s value has been reduced because it was handled more than was necessary to establish its nature, characteristics and operation.

Please retain the original packaging wherever reasonably possible, particularly for desks, chairs and other large or fragile products, as suitable packaging helps prevent damage during return transport.

Our extended return period

Our 30-day return period gives you additional time beyond the statutory 14-day cancellation period.

For a change-of-mind return requested after the statutory cancellation period but within 30 days of delivery, the product must be unused, undamaged and in a resaleable condition, with all components, accessories, instructions and original packaging where supplied.

This additional returns promise does not reduce or replace your statutory consumer rights.

Cancelling before dispatch

If cancellation is possible before dispatch, we will issue a full refund. If the order has already been dispatched, you may need to receive it and follow our returns procedure.

Return costs

For change-of-mind returns, you are responsible for the direct cost of returning the product unless we have agreed otherwise or the product listing expressly states that free returns are provided.

Desks, chairs and other furniture can be large, heavy or require specialist collection. Return charges for these products may be significantly higher than standard parcel charges. We will explain the available return method and confirm any collection charge before arranging a collection through us.

You may use your own suitable carrier where permitted, but you remain responsible for the product until it reaches the authorised return destination. We strongly recommend using an insured and trackable service.

If a product is faulty, damaged on arrival, incorrectly described or the wrong item was supplied, Comfytic will cover the reasonable return or collection cost where required by law.

Damaged, faulty or incorrect products

Please inspect your order as soon as reasonably possible after delivery.

If the product arrives damaged, has a fault, has missing parts or is not the product you ordered, contact info@comfytic.com promptly. Include your order number, a description of the issue and clear photographs or video where possible.

Reporting visible delivery damage promptly helps us investigate the issue with the supplier or carrier. However, a delay in reporting does not remove any statutory rights you may have.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, missing component, price reduction or refund.

Do not dispose of the product or its packaging until we have provided instructions.

Refunds

We will notify you after the returned product has been received and assessed.

Where you exercise your statutory right to cancel, we will refund the amount paid for the product and the cost of the least expensive standard delivery option offered by us. Any additional amount paid for an enhanced or premium delivery service may not be refundable.

We will make the refund without undue delay and normally within 14 days after receiving the returned goods or receiving acceptable evidence that they have been sent back, whichever occurs first.

Refunds will be made to the original payment method. Your bank or payment provider may require additional time to show the refund in your account.

We may make a reasonable deduction where legally permitted if the product’s value has been reduced by handling beyond what was necessary to inspect it.

Exceptions

The right to cancel may not apply to certain products, including:

Products made to your specifications or clearly personalised
Sealed products that are unsuitable for return for health or hygiene reasons once unsealed
Perishable products
Other products excluded from cancellation rights by applicable law

A product is not automatically excluded simply because it was ordered from a supplier or described as made to order. The exception applies where the product has been made to your specifications or clearly personalised.

Please contact us before purchasing if you are uncertain whether an exception applies.

Sale items

Sale and discounted items have the same statutory rights as full-price items. A genuine reduction in price does not remove your rights where a product is faulty, not as described or where statutory cancellation rights apply.

Exchanges

We do not currently offer direct exchanges. The quickest method is to return the original product in accordance with this policy and place a separate order for the replacement product.

Business purchases

Statutory consumer cancellation rights generally apply to individuals purchasing mainly for purposes outside their trade, business, craft or profession.

If you are purchasing on behalf of a business, please contact us because different return terms may apply unless otherwise agreed.

Contact details

Comfytic
Trading name of SILKYSELL LTD
Company number: 16792786
Registered office: 31 St. Pauls Avenue, Harrow, United Kingdom, HA3 9PR
Email: info@comfytic.com
Telephone: 020 3051 5377

The registered office above is for legal correspondence only. It is not a showroom or returns address.

Model cancellation form

Complete and send this form only if you wish to cancel your contract. You may email the same information to info@comfytic.com instead.

To: Comfytic, trading name of SILKYSELL LTD, 31 St. Pauls Avenue, Harrow, United Kingdom, HA3 9PR; info@comfytic.com

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods:

Goods:

Order number:

Ordered on/received on:

Name of customer(s):

Address of customer(s):

Signature of customer(s), only if this form is submitted on paper:

Date:

Account

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Refund policy