Delivery & Returns

Order Confirmation

As soon as you place your order, we will pre-authorise your card; however, your card will not be charged immediately. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed, we will process the payment and your order will be dispatched as soon as possible. If there is any delay, such as an item being on backorder, we will contact you and provide an update.

Order Delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 2–10 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 10 working days, please contact us via email at info@comfytic.com and we will be happy to assist you.

Damages

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any visibly damaged items where possible. If you discover that an item has been damaged, please send clear photos of the damaged item(s) to info@comfytic.com so that we can investigate and assist with a replacement, repair, or insurance claim where applicable.

Cancellations & Refunds

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has already been dispatched, you (the buyer) may be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method used to place the order.