Delivery & Returns

Last updated: 10 September 2026

This page explains Comfytic's delivery and returns process. It should be read with our Shipping Policy and Refund Policy.

Delivery Area

We currently offer standard delivery to eligible mainland Great Britain addresses. We do not currently offer standard delivery to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands or the Isle of Man. Some postcodes or products may have additional restrictions. Please contact us before ordering if you are unsure whether we can deliver to your address.

Delivery Estimates

Delivery timing varies by product, supplier, stock availability, postcode and delivery service. Any estimate shown on a product page or order communication is an estimate rather than a guaranteed appointment unless we expressly agree otherwise. Unless a different period is agreed with you, we will deliver within 30 days after the contract is formed.

Large Furniture Deliveries

Desks, chairs and other large items may be delivered by a specialist furniture carrier. The service may be to the kerbside, building entrance, reception, hallway or ground floor, depending on the product and carrier. Room-of-choice delivery, assembly and installation are not included unless they are expressly shown as included or purchased separately.

Please tell us before dispatch about restricted access, stairs, parking restrictions, narrow entrances or other circumstances that could affect delivery. Additional charges may apply where a delivery fails because access information was incomplete or nobody was available at an agreed appointment, but we will explain any applicable charge before arranging redelivery.

Order Confirmation and Stock

After you order, we may confirm stock and delivery availability with the relevant supplier. Your order acknowledgement confirms that we received your order; it does not necessarily mean that we have accepted it. If we cannot accept or fulfil an order, we will tell you and refund any payment taken.

Tracking and Split Deliveries

We will provide tracking or delivery-contact information when it is available. Products may be dispatched directly from different supplier warehouses, so an order containing several items may arrive in more than one delivery.

Inspecting Your Delivery

Please inspect the packaging and products as soon as reasonably possible. If there is visible damage, note it with the driver where possible and take clear photographs of the packaging, label and product. Contact us promptly at info@comfytic.com. Accepting a delivery does not remove your legal rights if the goods are faulty, damaged, incorrect or not as described.

Cancelling Before Dispatch

Contact us as soon as possible if you wish to cancel or change an order. We will try to stop dispatch, but this may not be possible once fulfilment has started. Your statutory cancellation rights remain available where applicable.

Change-of-Mind Returns

If you are a consumer buying online, you normally have 14 days after receiving the goods to tell us that you wish to cancel, followed by another 14 days to return them. You may examine the goods as you would in a shop, but we may make a lawful deduction if handling has reduced their value beyond what was necessary to establish their nature, characteristics and functioning.

You are normally responsible for the direct cost of returning change-of-mind goods. Many furniture items cannot be returned by ordinary post. Where applicable, the product page or a written pre-order quotation should provide or estimate the direct return-collection cost. Contact us before ordering if you need this information for a particular product or postcode.

Faulty, Damaged or Incorrect Goods

If goods are faulty, damaged, misdescribed or incorrect, please contact us with your order number and supporting photographs or video where appropriate. We will assess the issue and provide the remedy required by law, which may include repair, replacement, price reduction or refund. Comfytic will cover reasonable return or collection costs where the goods do not conform to the contract.

Return Authorisation

Do not send furniture or other goods to our registered office. Contact us first. If a return is accepted, we will provide the correct return address or collection instructions for that product. Goods sent without authorisation may be delayed or refused by the receiving warehouse.

Refunds

Approved refunds are made to the original payment method. For a valid consumer cancellation, we will refund the amount due, including the basic outbound delivery charge where required by law, within 14 days after we receive the goods back or receive acceptable evidence that they were sent back, whichever is earlier. Your bank or payment provider may take additional time to display the refund.